Antonio Castellanos

2019202020212022202320242 2 9 3 13 5

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Galit Yom-TovFaculty of Data and Decision Sciences, Technion - Israel Institute of TechnologyVerified email at technion.ac.il
Andrew DawData Sciences and Operations, USC MarshallVerified email at usc.edu
Jamol PenderCornell Verified email at cornell.edu
Yair GoldbergTechnion – Israel Institute of TechnologyVerified email at technion.ac.il

Antonio Castellanos

University of Chicago

Verified email at campus.technion.ac.il - Homepage


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The Co-Production of Service: Modeling Services in Contact Centers Using Hawkes Processes A Daw, A Castellanos, G Yom-Tov, J Pender, L Gruendlinger USC Marshall School of Business Research Paper Sponsored by iORB, No …, 2023	24*	2023
Silent abandonment in contact centers: Estimating customer patience from uncertain data A Castellanos, GB Yom-Tov, Y Goldberg arXiv preprint arXiv:2304.11754, 2023	8	2023
Combining Machine Learning and Queueing Theory for Data-driven Incarceration-Diversion Program Management B Li, A Castellanos, P Shi, A Ward	2	2024

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