Segui
Antonio Castellanos
Antonio Castellanos
University of Chicago
Email verificata su campus.technion.ac.il - Home page
Titolo
Citata da
Citata da
Anno
The Co-Production of Service: Modeling Services in Contact Centers Using Hawkes Processes
A Daw, A Castellanos, G Yom-Tov, J Pender, L Gruendlinger
USC Marshall School of Business Research Paper Sponsored by iORB, No …, 2023
24*2023
Silent abandonment in contact centers: Estimating customer patience from uncertain data
A Castellanos, GB Yom-Tov, Y Goldberg
arXiv preprint arXiv:2304.11754, 2023
82023
Combining Machine Learning and Queueing Theory for Data-driven Incarceration-Diversion Program Management
B Li, A Castellanos, P Shi, A Ward
22024
Il sistema al momento non può eseguire l'operazione. Riprova più tardi.
Articoli 1–3