Vijay Mehrotra
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The modern call center: A multi‐disciplinary perspective on operations management research
Z Aksin, M Armony, V Mehrotra
Production and operations management 16 (6), 665-688, 2007
Call center simulation modeling: methods, challenges, and opportunities
V Mehrotra, J Fama
Proceedings of the 35th conference on Winter simulation: driving innovation …, 2003
Ringing up big business
V Mehrotra
OR MS TODAY 24, 18-25, 1997
Intelligent procedures for intra‐day updating of call center agent schedules
V Mehrotra, O Ozlük, R Saltzman
Production and operations management 19 (3), 353-367, 2010
A call center uses simulation to drive strategic change
RM Saltzman, V Mehrotra
Interfaces 31 (3), 87-101, 2001
Routing to manage resolution and waiting time in call centers with heterogeneous servers
V Mehrotra, K Ross, G Ryder, YP Zhou
Manufacturing & service operations management 14 (1), 66-81, 2012
Forecast errors in service systems
SG Steckley, SG Henderson, V Mehrotra
Probability in the Engineering and Informational Sciences 23 (2), 305, 2009
Service system planning in the presence of a random arrival rate
SG Steckley, SG Henderson, V Mehrotra
Cornell University Operations Research and Industrial Engineering, 2004
Lessons from mission-critical spreadsheets
TA Grossman, V Mehrotra, Ö Özlük
Communications of the Association for Information Systems 20 (1), 60, 2007
Getting value from your data scientists
JG Harris, V Mehrotra
MIT, 2014
Beyond ‘Moneyball’: The rapidly evolving world of sports analytics, Part I
B Alamar, V Mehrotra
Analytics Magazine, 2011
Performance measures for service systems with a random arrival rate
SG Steckley, SG Henderson, V Mehrotra
Proceedings of the Winter Simulation Conference, 2005., 10 pp., 2005
Requirements for domain specific discrete event simulation environments
EC Valentin, A Verbraeck
Proceedings of the Winter Simulation Conference, 2005., 10 pp., 2005
From spreadsheets to simulations: A comparison of analysis methods for IC manufacturing performance
M Baudin, V Mehrotra, B Tullis, D Yeaman, RA Hughes
[1992 Proceedings] IEEE/SEMI International Semiconductor Manufacturing …, 1992
A manager-friendly platform for simulation modeling and analysis of call center queueing systems
R Saltzman, V Mehrotra
Proceedings of the 2004 Winter Simulation Conference, 2004. 1, 2004
Successful modeling of a semiconductor R&D facility
B Tullis, V Mehrotra, D Zuanich
IEEE/SEMI International Symposium on Semiconductor Manufacturing Science, 26-32, 1990
Simulation: the best way to design your call center
V Mehrotra, D Profozich, V Bapat
Telemarketing and Call Center Solutions 16, 28-31, 1997
Managing trade-offs in call center agent scheduling: methodology and case study
R Saltzman, V Mehrotra
Proceedings of the 2007 summer computer simulation conference, 643-651, 2007
A student-centered approach to the business school management science course
TA Grossman, V Mehrotra, M Sidaoui
INFORMS Transactions on Education 16 (2), 42-53, 2016
Spreadsheet information systems are essential to business
TG Grossman, V Mehrotra, Ö Özlük
University of San Francisco working paper, 2005
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