K Douglas Hoffman

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Coautori

Scott W. KelleyUniversity of KentuckyEmail verificata su uky.edu
Beth Chung HerreraProfessor of Management, San Diego State UniversityEmail verificata su sdsu.edu
Seung Hwan (Mark) LeeProfessor, Retail Management, Toronto Metropolitan UniversityEmail verificata su torontomu.ca
Vince HoweAssociate Professro of Marketing, University of North Carolina WilmingtonEmail verificata su uncw.edu
Marcos Cortez CampomarFEA/USPEmail verificata su usp.br
Ana IkedaProfessora de Marketing, Universidade de São PauloEmail verificata su usp.br
Dwayne D. GremlerDistinguished Research Professor, Bowling Green State UniversityEmail verificata su bgsu.edu
Joel E. CollierProfessor of Marketing, Mississippi State UniversityEmail verificata su business.msstate.edu
Donald C. BarnesHendrick Faculty Fellow, University of North Carolina WilmingtonEmail verificata su uncw.edu
Jeremy GalbreathCurtin University (retired)Email verificata su curtin.edu.au
P. DicksonEmail verificata su fiu.edu
Judy SiguawEast Carolina UniversityEmail verificata su ecu.edu
David I GillilandProfessor of Marketing, Colorado State UniversityEmail verificata su colostate.edu
JOHN B FORDProfessor of Marketing and International Business and Eminent ScholarEmail verificata su odu.edu
Earl D. HoneycuttEmail verificata su elon.edu
Alexandra KenyonLeeds Beckett UniversityEmail verificata su leedsbeckett.ac.uk

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K Douglas Hoffman

Professor of Marketing and University Distinguished Teaching Scholar

Email verificata su colostate.edu

Services Marketing


Titolo Ordina per citazioni Ordina per anno Ordina per titolo	Citata da Citata da	Anno
Managing services marketing: Text and readings JEG Bateson, KD Hoffman Dryden Press, 1999	2030	1999
A typology of retail failures and recoveries SW Kelley, KD Hoffman, MA Davis Journal of retailing 69 (4), 429-452, 1993	1545	1993
Essentials of services marketing KD Hoffman, JEG Bateson (No Title), 1997	1347	1997
Tracking service failures and employee recovery efforts KD Hoffman, SW Kelley, HM Rotalsky Journal of services marketing 9 (2), 49-61, 1995	1147	1995
Services marketing concepts, strategies, & cases KD Hoffman, JEG Bateson	927	2008
Princípios de marketing de serviços: conceitos, estratégias, casos KD Hoffman, AA Ikeda, MC Campomar, JEG Bateson	867	2010
Fundamentos de marketing de servicios: Conceptos, estrategias y casos KD Hoffman, JEG Bateson Cengage Learning Mexico, 2002	625*	2002
Service provider job satisfaction and customer KD Hoffman, TN Ingram Journal of Services Marketing 6 (2), 68-78, 1992	605	1992
Atmospherics, service encounters and consumer decision making: An integrattve perspective KD Hoffman, LW Turley Journal of Marketing theory and practice 10 (3), 33-47, 2002	558	2002
Perceived justice needs and recovery evaluation: a contingency approach KD Hoffman, SW Kelley European Journal of marketing 34 (3/4), 418-433, 2000	499	2000
An investigation of positive affect, prosocial behaviors and service quality SW Kelley, KD Hoffman Journal of retailing 73 (3), 407-427, 1997	463	1997
Creating customer-oriented employees: the case in home health care. K Douglas Hoffman, TN Ingram Journal of Health Care Marketing 11 (2), 1991	408	1991
Marketing of services KD Hoffman, KD Hoffman, JEG Bateson Cengage Learning, 2008	337	2008
Typologies of e‐commerce retail failures and recovery strategies LP Forbes, SW Kelley, KD Hoffman Journal of Services Marketing 19 (5), 280-292, 2005	314	2005
Marketing de servicios: conceptos, estrategias y casos KD Hoffman, JEG Bateson Cengage Learning, 2012	300	2012
Marketing de servicios: conceptos, estrategias y casos KD Hoffman, JEG Bateson Cengage Learning, 2012	300	2012
Experiential learning exercises in services marketing courses DD Gremler, KD Hoffman, SM Keaveney, LK Wright Journal of Marketing Education 22 (1), 35-44, 2000	276	2000
A CIT investigation of servicescape failures and associated recovery strategies KD Hoffman, SW Kelley, BC Chung Journal of services marketing 17 (4), 322-340, 2003	267	2003
Critical incidents: Service failures that matter most B Chung, KD Hoffman Cornell Hotel and Restaurant Administration Quarterly 39 (3), 66-71, 1998	222	1998
The relationship between ethical and customer-oriented service provider behaviors V Howe, KD Hoffman, DW Hardigree Journal of Business Ethics 13, 497-506, 1994	196	1994

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