| The influence of online store beliefs on consumer online impulse buying: A model and empirical application T Verhagen, W Van Dolen Information & Management 48 (8), 320-327, 2011 | 476 | 2011 |
| Online purchase intentions: A multi-channel store image perspective T Verhagen, W Van Dolen Information & Management 46 (2), 77-82, 2009 | 293 | 2009 |
| An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction W Van Dolen, K De Ruyter, J Lemmink Journal of Business research 57 (4), 437-444, 2004 | 292 | 2004 |
| Satisfaction with online commercial group chat: the influence of perceived technology attributes, chat group characteristics, and advisor communication style WM Van Dolen, PA Dabholkar, K De Ruyter Journal of retailing 83 (3), 339-358, 2007 | 222 | 2007 |
| Corporate social responsibility in China: an analysis of domestic and foreign retailers' sustainability dimensions A Kolk, P Hong, W Van Dolen Business Strategy and the Environment 19 (5), 289-303, 2010 | 206 | 2010 |
| Customer-sales employee encounters: a dyadic perspective W Van Dolen, J Lemmink, K De Ruyter, A De Jong Journal of Retailing 78 (4), 265-279, 2002 | 206 | 2002 |
| Virtual customer service agents: Using social presence and personalization to shape online service encounters T Verhagen, J Van Nes, F Feldberg, W Van Dolen Journal of Computer-Mediated Communication 19 (3), 529-545, 2014 | 168 | 2014 |
| Affective consumer responses in service encounters: The emotional content in narratives of critical incidents W Van Dolen, J Lemmink, J Mattsson, I Rhoen Journal of Economic Psychology 22 (3), 359-376, 2001 | 155 | 2001 |
| Trickle effects of cross-sector social partnerships A Kolk, W van Dolen, M Vock Journal of Business Ethics 94 (1), 123-137, 2010 | 144 | 2010 |
| Effectiveness of corporate employment web sites MJH Van Birgelen, MGM Wetzels, WM van Dolen International Journal of Manpower, 2008 | 89 | 2008 |
| Understanding willingness to pay for social network sites M Vock, WV Dolen, KD Ruyter Journal of Service Research 16 (3), 311-325, 2013 | 78 | 2013 |
| Role of local presence in online impulse buying C Vonkeman, T Verhagen, W Van Dolen Information & Management 54 (8), 1038-1048, 2017 | 77 | 2017 |
| Moderated group chat: an empirical assessment of a new e‐service encounter WM van Dolen, K de Ruyter International Journal of Service Industry Management, 2002 | 73 | 2002 |
| A dual‐sequence framework for B2C relationship formation: Moderating effects of employee communication style in online group chat PA Dabholkar, WM van Dolen, K de Ruyter Psychology & Marketing 26 (2), 145-174, 2009 | 65 | 2009 |
| Multimodal popularity prediction of brand-related social media posts M Mazloom, R Rietveld, S Rudinac, M Worring, W Van Dolen Proceedings of the 24th ACM international conference on Multimedia, 197-201, 2016 | 64 | 2016 |
| Hierarchical multi-label classification of social text streams Z Ren, MH Peetz, S Liang, W Van Dolen, M De Rijke Proceedings of the 37th international ACM SIGIR conference on Research …, 2014 | 57 | 2014 |
| Getting Lost" Into the Wild": Understanding Consumers' Movie Enjoyment Through a Narrative Transportation Approach W Batat, M Wohlfeil ACR North American Advances, 2009 | 54 | 2009 |
| On the role of social media in the ‘responsible’food business: Blogger buzz on health and obesity issues HHM Lee, W Van Dolen, A Kolk Journal of business ethics 118 (4), 695-707, 2013 | 47 | 2013 |
| Making online products more tangible: the effect of product presentation formats on product evaluations T Verhagen, C Vonkeman, W van Dolen Cyberpsychology, Behavior, and Social Networking 19 (7), 460-464, 2016 | 39 | 2016 |
| Consumer perceptions of CSR:(how) is China different? A Kolk, W van Dolen, L Ma International Marketing Review, 2015 | 39 | 2015 |
