| Cognitive and affective trust in service relationships D Johnson, K Grayson Journal of Business research 58 (4), 500-507, 2005 | 2089 | 2005 |
| Is firm trust essential in a trusted environment? How trust in the business context influences customers K Grayson, D Johnson, DFR Chen Journal of Marketing Research 45 (2), 241-256, 2008 | 378 | 2008 |
| Understanding how technology paradoxes affect customer satisfaction with self‐service technology: The role of performance ambiguity and trust in technology DS Johnson, F Bardhi, DT Dunn Psychology & Marketing 25 (5), 416-443, 2008 | 294 | 2008 |
| Handbook of services marketing and management T Swartz, D Iacobucci Sage Publications, 1999 | 281 | 1999 |
| Achieving customer value from electronic channels through identity commitment, calculative commitment, and trust in technology DS Johnson Journal of interactive marketing 21 (4), 2-22, 2007 | 185 | 2007 |
| Digitization of selling activity and sales force performance: An empirical investigation DS Johnson, S Bharadwaj Journal of the Academy of Marketing science 33 (1), 3-18, 2005 | 177 | 2005 |
| Message content features and social media engagement: evidence from the media industry G Moran, L Muzellec, D Johnson Journal of Product & Brand Management 29 (5), 533-545, 2020 | 149 | 2020 |
| Sources and dimensions of trust in service relationships DS Johnson, K Grayson Handbook of services marketing & management, 357-370, 2000 | 146 | 2000 |
| Emotional support, perceived corporate ownership and skepticism toward out-groups in virtual communities DS Johnson, B Lowe Journal of Interactive Marketing 29 (1), 1-10, 2015 | 83 | 2015 |
| Customer relationship management processes: How faithful are business-to-business firms to customer profitability? DS Johnson, BH Clark, G Barczak Industrial Marketing Management 41 (7), 1094-1105, 2012 | 82 | 2012 |
| The marketing organization’s journey to become data-driven DS Johnson, L Muzellec, D Sihi, D Zahay Journal of Research in Interactive Marketing 13 (2), 162-178, 2019 | 72 | 2019 |
| Consumer financial anxiety: US regional financial service firms’ trust building response to the financial crisis D S. Johnson, M Peterson International Journal of Bank Marketing 32 (6), 515-533, 2014 | 35 | 2014 |
| Beyond trial: Consumer assimilation of electronic channels DS Johnson Journal of Interactive Marketing 22 (2), 28-44, 2008 | 30 | 2008 |
| Diagnostic and prescriptive benefits of consumer participation in virtual communities of personal challenge B Lowe, D Johnson European Journal of Marketing 51 (11/12), 1817-1835, 2017 | 22 | 2017 |
| Implementing big data analytics in marketing departments: Mixing organic and administered approaches to increase data-driven decision making DS Johnson, D Sihi, L Muzellec Informatics 8 (4), 66, 2021 | 17 | 2021 |
| The effects of mental budgeting and pain of payment on the financial decision making of socially excluded people S Chun, DS Johnson International Journal of Bank Marketing 39 (5), 886-899, 2021 | 9 | 2021 |
| Climbing the down escalator: When customer-to-customer interaction may not be helping service firms D Johnson, YB Limbu, C Jayachandran, PR Reddy European Journal of Marketing 53 (11), 2348-2372, 2019 | 9 | 2019 |
| Marketplace trust K Grayson, D Johnson The Wiley Blackwell encyclopedia of consumption and consumer studies, 1-3, 2015 | 7 | 2015 |
| Consumer financial anxiety DS Johnson, M Peterson International Journal of Bank Marketing 32 (6), 515-533, 2014 | 5* | 2014 |
| Opting Out: The Effects of Consumer Information Sharing Concerns on Perceived Value in E-Banking Relationships DS Johnson International Journal of Marketing Studies 6 (2), 1, 2014 | 4 | 2014 |
