Dominique A. Greer

Cited by

	All	Since 2019
Citations	1310	813
h-index	15	11
i10-index	16	13

180

135

20102011201220132014201520162017201820192020202120222023202413 8 30 35 41 54 79 112 109 142 126 149 163 166 65

Co-authors

Rebekah Russell-BennettUniversity of CanberraVerified email at canberra.edu.au
Amisha MehtaProfessor, QUT Business SchoolVerified email at qut.edu.au
Kate L. DauntProfessor of Marketing, Cardiff Business School, Cardiff UniversityVerified email at cardiff.ac.uk
Paula DootsonAssociate Professor, Queensland University of TechnologyVerified email at qut.edu.au
Professor Abby CathcartProfessor of Work & Organisation, Queensland University of TechnologyVerified email at qut.edu.au
Alastair TombsLecturer in Marketing University of QueenslandVerified email at business.uq.edu.au
Raymond P. FiskDistinguished Professor Emeritus of Marketing, Texas State UniversityVerified email at txstate.edu
Lloyd C. HarrisProfessor of MarketingVerified email at bham.ac.uk
Jochen WirtzNational University of SingaporeVerified email at nus.edu.sg
Judy DrennanProfessor, Queensland University of Technology, Brisbane, AustraliaVerified email at qut.edu.au
Reece A ClothierSchool of Engineering, RMIT UniversityVerified email at rmit.edu.au
Duncan GreerQueensland University of TechnologyVerified email at qut.edu.au
Amanda StickleyQUTVerified email at qut.edu.au
Dr. Kate LetherenAssociate Professor, Australian Catholic UniversityVerified email at acu.edu.au
Melinda LaundonQueensland University of Technology School of ManagementVerified email at qut.edu.au
Nicolas PontesThe University of QueenslandVerified email at uq.edu.au
Amanda BeatsonQueensland University of TechnologyVerified email at qut.edu.au
Frank MathmannQueensland University of TechnologyVerified email at qut.edu.au
Kellie CrowPhD candidate, Queensland University of TechnologyVerified email at hdr.qut.edu.au
Lisa TamQUT School of Advertising, Marketing and Public RelationsVerified email at qut.edu.au

Dominique A. Greer

QUT Business School, Queensland University of Technology

Verified email at qut.edu.au - Homepage

Consumer misbehaviour services marketing co-creation


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Customers behaving badly: a state of the art review, research agenda and implications for practitioners R Fisk, S Grove, LC Harris, DA Keeffe, KL Daunt, R Russell-Bennett, ... Journal of Services Marketing 24 (6), 417-429, 2010	422	2010
Risk perception and the public acceptance of drones RA Clother, DA Greer, DG Greer, AM Mehta Risk Analysis, 2015	272	2015
Defective co-creation: Developing a typology of consumer dysfunction in professional services DA Greer European Journal of Marketing 49 (1/2), 238-261, 2015	132	2015
Learner-focused evaluation cycles: Facilitating learning using feedforward, concurrent and feedback evaluation A Cathcart, DA Greer, L Neale Assessment & Evaluation in Higher Education 39 (7), 790-802, 2014	86	2014
Unpacking the perceived opportunity to misbehave: The influence of spatio-temporal and social dimensions on consumer misbehavior KL Daunt, DA Greer European Journal of Marketing 49 (9/10), 1505-1526, 2015	67	2015
Helping doctoral students teach: Transitioning to early career academia through cognitive apprenticeship DA Greer, A Cathcart, L Neale Higher Education Research & Development 35 (4), 712-726, 2016	50	2016
Teaching philosophy statements M Laundon, A Cathcart, DA Greer Journal of Management Education 44 (5), 577-587, 2020	33	2020
Customer retaliation at the employee-customer interface DA Keeffe, R Russell-Bennett, A Tombs Journal of Management and Organization 14 (4), 438-450, 2008	24	2008
Virtual consumption: Using player types to explore virtual consumer behavior P Drennan, DA Keeffe Entertainment Computing–ICEC 2007: 6th International Conference, Shanghai …, 2007	23	2007
Just what the doctor ordered? Investigating the impact of health service quality on consumer misbehaviour DA Greer, R Russell-Bennett, A Tombs, J Drennan Australasian Marketing Journal 22 (3), 257-67, 2014	21	2014
Got a dollar? Locomotion orientation decreases the effect of defaults on charitable giving K Crow, F Mathmann, D Greer Journal of Retailing and Consumer Services 48, 1-6, 2019	18	2019
The dark side of marketing: Introduction to the special issue KL Daunt, DA Greer Journal of Marketing Management 33 (15-16), 1231-1235, 2017	18	2017
Reducing deviant consumer behaviour with service robot guardians P Dootson, DA Greer, K Letheren, KL Daunt Journal of Services Marketing, 2022	17	2022
Before crisis: How near-miss affects organizational trust and industry transference in emerging industries AM Mehta, L Tam, DA Greer, K Letheren Public Relations Review 46 (2), 101886, 2020	17	2020
Chapter 6 The Intentional Use of Service Recovery Strategies to Influence Consumer Emotion, Cognition and Behavior DA Keeffe, R Russell-Bennett, A Tombs Functionality, Intentionality and Morality, 141-175, 2007	15	2007
Thank you but no thank you: the impact of negative moral emotions on customer responses to preferential treatment V Pontes, N Pontes, DA Greer, A Beatson European Journal of Marketing 55 (12), 3033-3058, 2021	10	2021
Consumer misbehaviour during professional service encounters DA Keeffe Queensland University of Technology, 2010	8	2010
Consistent and conflicting information in floods and bushfires impact risk information seeking, risk perceptions, and protective action intentions P Dootson, E Kuligowski, DA Greer, SA Miller, V Tippett International Journal of Disaster Risk Reduction 70, 102774, 2022	7	2022
Why do consumers research their ancestry? Do self-uncertainty and the need for closure influence consumer's involvement in ancestral products? CA Strong, BAS Martin, HS Jin, D Greer, P O'Connor Journal of Business Research 99, 332-337, 2019	7	2019
Research in consumer misbehaviour: A simulation game approach J Drennan, P Drennan, D Keeffe Australia And New Zealand Marketing Academy 2007 Conference Proceedings And …, 2007	7	2007

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