Avishai Mandelbaum

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Sergey ZeltynIBM ResearchEmail verificata su il.ibm.com
Marty ReimanColumbia UniversityEmail verificata su columbia.edu
Yariv N. MarmorThe Department of Industrial Engineering and Management at Braude College of EngineeringEmail verificata su braude.ac.il
Mor ArmonyStern school of business, NYUEmail verificata su stern.nyu.edu
Avigdor GalTechnion -- Israel Institute of TechnologyEmail verificata su technion.ac.il
Arik SenderovichYork University (Toronto, Canada)Email verificata su yorku.ca
Petar MomcilovicTexas A&M UniversityEmail verificata su tamu.edu
Galit Yom-TovFaculty of Data and Decision Sciences, Technion - Israel Institute of TechnologyEmail verificata su technion.ac.il
Ger KooleVrije Universiteit AmsterdamEmail verificata su vu.nl
Haipeng ShenInnovation and Information Management, HKU Business SchoolEmail verificata su hku.hk
Matthias WeidlichHumboldt-Universität zu BerlinEmail verificata su hu-berlin.de
Linda ZhaoUniversity of PennsylvaniaEmail verificata su wharton.upenn.edu
Boaz CarmeliIBM Research - HaifaEmail verificata su il.ibm.com
Zohar FeldmanBosch Center for Artificial IntelligenceEmail verificata su il.bosch.com
Ward WhittProfessor in IEOR Department at Columbia UniversityEmail verificata su columbia.edu
Alexander StolyarUniversity of Illinois at Urbana-ChampaignEmail verificata su illinois.edu
Rami AtarTechnionEmail verificata su ee.technion.ac.il
Paul D. FeiginTechnionEmail verificata su ie.technion.ac.il
Sem BorstHoogleraar Wiskunde, Technische Universiteit EindhovenEmail verificata su tue.nl
Paul S. AdlerUniversity of Southern CaliforniaEmail verificata su marshall.usc.edu

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Avishai Mandelbaum

Altri nomiAvi Mandelbaum

Professor of Service Engineering, Operations Research, Statistics

Email verificata su technion.ac.il - Home page

Stochastic Processes Statistics Queueing Science & Theory Healthcare Operations Call or Contact Centers


Titolo Ordina per citazioni Ordina per anno Ordina per titolo	Citata da Citata da	Anno
Telephone call centers: Tutorial, review, and research prospects N Gans, G Koole, A Mandelbaum Manufacturing & Service Operations Management 5 (2), 79-141, 2003	2058	2003
Statistical analysis of a telephone call center: A queueing-science perspective L Brown, N Gans, A Mandelbaum, A Sakov, H Shen, S Zeltyn, L Zhao Journal of the American statistical association 100 (469), 36-50, 2005	1117	2005
Designing a call center with impatient customers O Garnett, A Mandelbaum, M Reiman Manufacturing & Service Operations Management 4 (3), 208-227, 2002	780	2002
Queueing models of call centers: An introduction G Koole, A Mandelbaum Annals of Operations Research 113, 41-59, 2002	551	2002
Dimensioning large call centers S Borst, A Mandelbaum, MI Reiman Operations research 52 (1), 17-34, 2004	482	2004
From project to process management: An empirically-based framework for analyzing product development time PS Adler, A Mandelbaum, V Nguyen, E Schwerer Management science 41 (3), 458-484, 1995	439	1995
Scheduling flexible servers with convex delay costs: Heavy-traffic optimality of the generalized cμ-rule A Mandelbaum, AL Stolyar Operations Research 52 (6), 836-855, 2004	389	2004
On patient flow in hospitals: A data-based queueing-science perspective M Armony, S Israelit, A Mandelbaum, YN Marmor, Y Tseytlin, GB Yom-Tov Stochastic systems 5 (1), 146-194, 2015	365	2015
Strong approximations for Markovian service networks A Mandelbaum, WA Massey, MI Reiman Queueing Systems 30, 149-201, 1998	363	1998
Server staffing to meet time-varying demand OB Jennings, A Mandelbaum, WA Massey, W Whitt Management Science 42 (10), 1383-1394, 1996	351	1996
Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue S Zeltyn, A Mandelbaum Queueing Systems 51 (3-4), 361-402, 2005	330	2005
Discrete flow networks: Bottleneck analysis and fluid approximations H Chen, A Mandelbaum Mathematics of operations research 16 (2), 408-446, 1991	316	1991
Staffing of time-varying queues to achieve time-stable performance Z Feldman, A Mandelbaum, WA Massey, W Whitt Management Science 54 (2), 324-338, 2008	283	2008
Getting the most out of your product development process PS Adler, A Mandelbaum, V Nguyen, E Schwerer Harvard business review 74 (2), 134-&, 1996	267	1996
Empirical evaluation of a queueing network model for semiconductor wafer fabrication H Chen, JM Harrison, A Mandelbaum, A Van Ackere, LM Wein Operations Research 36 (2), 202-215, 1988	226	1988
Adaptive behavior of impatient customers in tele-queues: Theory and empirical support E Zohar, A Mandelbaum, N Shimkin Management Science 48 (4), 566-583, 2002	214	2002
Staffing many-server queues with impatient customers: Constraint satisfaction in call centers A Mandelbaum, S Zeltyn Operations research 57 (5), 1189-1205, 2009	212	2009
Erlang-R: A time-varying queue with reentrant customers, in support of healthcare staffing GB Yom-Tov, A Mandelbaum Manufacturing & Service Operations Management 16 (2), 283-299, 2014	209*	2014
Symmetric statistics, Poisson point processes, and multiple Wiener integrals EB Dynkin, A Mandelbaum The Annals of Statistics, 739-745, 1983	194	1983
Strong approximations for time-dependent queues A Mandelbaum, WA Massey Mathematics of Operations Research 20 (1), 33-64, 1995	193	1995

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