Rohit Verma
Rohit Verma
Provost, VinUniversity and Professor, Cornell University
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Cited by
Cited by
An analysis of the supplier selection process
R Verma, ME Pullman
Omega 26 (6), 739-750, 1998
Service innovation and customer choices in the hospitality industry
L Victorino, R Verma, G Plaschka, C Dev
Managing Service Quality: An International Journal 15 (6), 555-576, 2005
Using conjoint analysis to help design product platforms
WL Moore, JJ Louviere, R Verma
Journal of Product Innovation Management: An international publication of …, 1999
Multiple raters in survey‐based operations management research: a review and tutorial
KK Boyer, R Verma
Production and Operations Management 9 (2), 128-140, 2000
Research opportunities in service process design
AV Hill, DA Collier, CM Froehle, JC Goodale, RD Metters, R Verma
Journal of Operations Management 20 (2), 189-202, 2002
The impact of service system design and flow experience on customer satisfaction in online financial services
D Xin Ding, PJH Hu, R Verma, DG Wardell
Journal of Service Research 13 (1), 96-110, 2010
Understanding customer choices: A key to successful management of hospitality services
R Verma, G Plaschka, JJ Louviere
Cornell Hotel and Restaurant Administration Quarterly 43 (6), 15-24, 2002
Self‐service technology and online financial service choice
X Ding, R Verma, Z Iqbal
International journal of service industry management 18 (3), 246-268, 2007
Customer preferences for online, social media, and mobile innovations in the hospitality industry
R Verma, D Stock, L McCarthy
Cornell Hospitality Quarterly 53 (3), 183-186, 2012
History of offshoring knowledge services
R Metters, R Verma
Journal of Operations Management 26 (2), 141-147, 2008
How travelers use online and social media channels to make hotel-choice decisions
L McCarthy, D Stock, R Verma
Empirical Research Published in Production and Operations Management (1992–2005): Trends and Future Research Directions
S Gupta, R Verma, L Victorino
Production and operations management 15 (3), 432-448, 2006
An empirical analysis of management challenges in service factories, service shops, mass services and professional services
R Verma
International journal of service industry management 11 (1), 8-25, 2000
Does environmental certification help the economic performance of hotels? Evidence from the Spanish hotel industry
MV Segarra-Oña, A Peiró-Signes, R Verma, L Miret-Pastor
Cornell Hospitality Quarterly 53 (3), 242-256, 2012
The emergence of hybrid online distribution channels in travel, tourism and hospitality
K Thakran, R Verma
Cornell Hospitality Quarterly 54 (3), 240-247, 2013
Environmental sustainability in the hospitality industry: Best practices, guest participation, and customer satisfaction
A Bruns-Smith, V Choy, H Chong, R Verma
Understanding customer choices in e-financial services
R Verma, Z Iqbal, G Plaschka
California Management Review 46 (4), 43-67, 2004
The impact of environmental certification on hotel guest ratings
A Peiró-Signes, MV Segarra-Oña, R Verma, J Mondéjar-Jiménez, ...
Cornell Hospitality Quarterly 55 (1), 40-51, 2014
Exploring the linkages between quality system, service quality, and performance excellence: service providers' perspectives
LS Coo, R Verma
Quality Management Journal 9 (2), 44-56, 2002
Effective design of products/services: An approach based on integration of marketing and operations management decisions
R Verma, GM Thompson, WL Moore, JJ Louviere
Decision Sciences 32 (1), 165-194, 2001
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