m. antonietta grasso
m. antonietta grasso
Principal Scientist in User Experience and Ethnography
Verified email at
Cited by
Cited by
System and method for collaborative ranking of search results employing user and group profiles derived from document collection content analysis
B Chidlovskii, NS Glance, A Grasso
US Patent 6,327,590, 2001
Situating conversations within the language/action perspective: the Milan Conversation Model
G De Michelis, MA Grasso
Proceedings of the 1994 ACM conference on Computer supported cooperative …, 1994
Recommender system and method
A Grasso, NS Glance, JL Meunier
US Patent 7,440,943, 2008
Real-time query suggestion in a troubleshooting context
F Roulland, S Castellani, AN Kaplan, MA Grasso, J O'neill, J Selin
US Patent 8,694,483, 2014
Recommender system and method
A Grasso, NS Glance, JL Meunier
US Patent 7,386,547, 2008
Navigation system for text
F Roulland, C Roux, S Castellani, AN Kaplan, K Pettersson, A Grasso, ...
US Patent 7,774,198, 2010
System and method for enhancing call center performance
MA Grasso, S Castellani, DS Martin, T Colombino, JK Willamowski, ...
US Patent 9,208,465, 2015
Diffusing information in organizational settings: learning from experience
D Snowdon, A Grasso
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems …, 2002
Method and system for expertise mapping based on user activity in recommender systems
A Grasso, A Bergholz
US Patent 7,240,055, 2007
Reengineering a business process with an innovative workflow management system: a case study
A Agostini, G De Michelis, MA Grasso, S Patriarca
Proceedings of the conference on Organizational computing systems, 154-165, 1993
Contexts, work processes, and workspaces
A Agostini, G De Michelis, MA Grasso, W Prinz, A Syri
Computer Supported Cooperative Work (CSCW) 5 (2), 223-250, 1996
System and method for guiding entity-based searching
F Roulland, S Castellani, A Grasso, C Brun
US Patent 8,346,795, 2013
Distributed coordination and workflow on the world wide web
A Grasso, JL Meunier, D Pagani, R Pareschi
Groupware and the world wide web, 65-90, 1997
Informing troubleshooting sessions with device data
S Castellani, A Grasso, AN Kaplan, F Roulland, C Roux, TE Thieret, ...
US Patent 7,890,318, 2011
Rethinking CSCW systems: the architecture of Milano
A Agostini, GD Michelis, MA Grasso
Proceedings of the fifth european conference on computer supported …, 1997
Collaborative re-ranking of search results
B Chidlovskii, NS Glance, MA Grasso
Proc. AAAI-2000 Workshop on AI for Web Search, 2000
Collective intelligence in organizations: Tools and studies
A Grasso, G Convertino
Computer Supported Cooperative Work (CSCW) 21 (4), 357-369, 2012
Electronic board system
D Snowdon, A Grasso, J Pycock, R Bentley
US Patent 6,964,022, 2005
Supporting communities of practice with large screen displays
A Grasso, M Muehlenbrock, F Roulland, D Snowdon
Public and Situated Displays, 261-282, 2003
The practical indispensability of articulation work to immediate and remote help-giving
A Crabtree, J O'Neill, P Tolmie, S Castellani, T Colombino, A Grasso
Proceedings of the 2006 20th anniversary conference on Computer supported …, 2006
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