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Elina Jaakkola
Elina Jaakkola
Professor of Marketing, Turku School of Economics, University of Turku
Verified email at utu.fi
Title
Cited by
Cited by
Year
The role of customer engagement behavior in value co-creation: a service system perspective
E Jaakkola, M Alexander
Journal of service research 17 (3), 247-261, 2014
12902014
Value co-creation in knowledge intensive business services: A dyadic perspective on the joint problem solving process
L Aarikka-Stenroos, E Jaakkola
Industrial marketing management 41 (1), 15-26, 2012
10352012
Service experience co-creation: conceptualization, implications, and future research directions
E Jaakkola, A Helkkula, L Aarikka-Stenroos
Journal of Service Management, 2015
4712015
Customer experience management in hospitality: A literature synthesis, new understanding and research agenda
J Kandampully, TC Zhang, E Jaakkola
International Journal of Contemporary Hospitality Management, 2018
4402018
Palvelujen tuotteistamisesta kilpailuetua. Opas yrityksille.
E Jaakkola, M Orava, V Varjonen
Tekes, Helsinki, 2007
439*2007
Designing conceptual articles: four approaches
E Jaakkola
AMS review 10 (1), 18-26, 2020
3992020
Value co-creation in solution networks
E Jaakkola, T Hakanen
Industrial Marketing Management 42 (1), 47-58, 2013
3872013
Customer participation and value creation: a systematic review and research implications
M Mustak, E Jaakkola, A Halinen
Managing Service Quality: An International Journal, 2013
3782013
Fresh perspectives on customer experience
JR McColl-Kennedy, A Gustafsson, E Jaakkola, P Klaus, ZJ Radnor, ...
Journal of Services Marketing, 2015
3152015
Customer experience: fundamental premises and implications for research
L Becker, E Jaakkola
Journal of the Academy of Marketing Science 48 (4), 630-648, 2020
3102020
Co‐creating customer‐focused solutions within business networks: a service perspective
T Hakanen, E Jaakkola
Journal of Service Management, 2012
2192012
A bricolage perspective on service innovation
L Witell, H Gebauer, E Jaakkola, W Hammedi, L Patricio, H Perks
Journal of Business Research 79, 290-298, 2017
1882017
Actor engagement in networks: Defining the conceptual domain
RJ Brodie, JA Fehrer, E Jaakkola, J Conduit
Journal of Service Research 22 (2), 173-188, 2019
1812019
Zooming out: actor engagement beyond the dyadic
MJ Alexander, E Jaakkola, LD Hollebeek
Journal of Service Management, 2018
1782018
Accessing resources for service innovation–the critical role of network relationships
H Rusanen, A Halinen, E Jaakkola
Journal of Service Management, 2014
1242014
Customer participation management: Developing a comprehensive framework and a research agenda
M Mustak, E Jaakkola, A Halinen, V Kaartemo
Journal of Service Management, 2016
1232016
Unraveling the practices of “productization” in professional service firms
E Jaakkola
Scandinavian journal of management 27 (2), 221-230, 2011
1182011
How to manage innovation processes in extensive networks: A longitudinal study
L Aarikka-Stenroos, E Jaakkola, D Harrison, T Mäkitalo-Keinonen
Industrial Marketing Management 67, 88-105, 2017
1172017
Problem solving within professional services: evidence from the medical field
E Jaakkola, A Halinen
International Journal of Service Industry Management, 2006
1042006
Customer engagement behaviours and value co-creation
M Alexander, E Jaakkola
Customer Engagement, 3-20, 2015
782015
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Articles 1–20