Mor Armony
Mor Armony
Stern school of business, NYU
Email verificata su stern.nyu.edu
Titolo
Citata da
Citata da
Anno
The modern call center: A multi‐disciplinary perspective on operations management research
Z Aksin, M Armony, V Mehrotra
Production and operations management 16 (6), 665-688, 2007
9262007
On patient flow in hospitals: A data-based queueing-science perspective
M Armony, S Israelit, A Mandelbaum, YN Marmor, Y Tseytlin, GB Yom-Tov
Stochastic systems 5 (1), 146-194, 2015
2872015
On customer contact centers with a call-back option: Customer decisions, routing rules, and system design
M Armony, C Maglaras
Operations Research 52 (2), 271-292, 2004
2312004
Contact centers with a call-back option and real-time delay information
M Armony, C Maglaras
Operations research 52 (4), 527-545, 2004
2052004
The impact of delay announcements in many-server queues with abandonment
M Armony, N Shimkin, W Whitt
Operations Research 57 (1), 66-81, 2009
1742009
Dynamic routing in large-scale service systems with heterogeneous servers
M Armony
Queueing Systems 51 (3), 287-329, 2005
1652005
Fair dynamic routing in large-scale heterogeneous-server systems
M Armony, AR Ward
Operations Research 58 (3), 624-637, 2010
1422010
Service-level differentiation in call centers with fully flexible servers
I Gurvich, M Armony, A Mandelbaum
Management Science 54 (2), 279-294, 2008
1392008
Queueing dynamics and maximal throughput scheduling in switched processing systems
M Armony, N Bambos
Queueing systems 44 (3), 209-252, 2003
1152003
Price and delay competition between two service providers
M Armony, M Haviv
European Journal of Operational Research 147 (1), 32-50, 2003
992003
The impact of duplicate orders on demand estimation and capacity investment
M Armony, EL Plambeck
Management science 51 (10), 1505-1518, 2005
732005
The impact of duplicate orders on demand estimation and capacity investment
M Armony, EL Plambeck
Management science 51 (10), 1505-1518, 2005
732005
Joint panel sizing and appointment scheduling in outpatient care
C Zacharias, M Armony
Management Science 63 (11), 3978-3997, 2017
702017
Blind fair routing in large-scale service systems with heterogeneous customers and servers
AR Ward, M Armony
Operations Research 61 (1), 228-243, 2013
552013
Blind fair routing in large-scale service systems with heterogeneous customers and servers
AR Ward, M Armony
Operations Research 61 (1), 228-243, 2013
552013
Design of stacked self-healing rings using a genetic algorithm
M Armony, JG Klincewicz, H Luss, MB Rosenwein
Journal of HEURISTICS 6 (1), 85-105, 2000
532000
Sensitivity of optimal capacity to customer impatience in an unobservable M/M/S queue (Why you shouldn't shout at the DMV)
M Armony, E Plambeck, S Seshadri
Manufacturing & Service Operations Management 11 (1), 19-32, 2009
502009
Routing and staffing in large-scale service systems: The case of homogeneous impatient customers and heterogeneous servers
M Armony, A Mandelbaum
Operations research 59 (1), 50-65, 2011
482011
When promotions meet operations: Cross-selling and its effect on call center performance
M Armony, I Gurvich
Manufacturing & Service Operations Management 12 (3), 470-488, 2010
482010
Cross-selling in a call center with a heterogeneous customer population
I Gurvich, M Armony, C Maglaras
Operations research 57 (2), 299-313, 2009
462009
Il sistema al momento non pu eseguire l'operazione. Riprova pi tardi.
Articoli 1–20